Privacy Policy

Effective Date: 20 February 2026

Samatvam Living ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website (samatvam.living), coaching services, corporate workshops, digital programs, or WhatsApp community.

This policy is intended to comply with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable. If you are a resident of California or another US state with specific privacy rights, additional provisions may apply to you.

What Data We Collect

We may collect the following personal information:

• Name and contact details (email address, phone number, WhatsApp number)
• Health information you voluntarily share during coaching sessions, intake forms, or community conversations
• Payment information, including transaction records (processed securely through Razorpay; we do not store card or bank details)
• Communications you send us via email, WhatsApp, or any contact form on the website
• Usage data such as pages visited and time spent on our website, collected via cookies or analytics tools
• If you enrol in a self-paced digital course, your login credentials and course progress

How We Use Your Data

We use your personal data to:

• Deliver coaching services, group programs, corporate workshops, and digital course content you have enrolled in
• Communicate with you about your coaching journey, session schedules, and program updates
• Send you relevant health and wellness content, where you have provided consent
• Process payments and manage billing
• Improve our website and services through anonymised analytics
• Comply with applicable legal obligations

WhatsApp Community and Public Join Links

Samatvam Living operates a WhatsApp community called the Samatvam Living Collective. A public join link to this group is available on our website. By clicking this link and joining the group, please be aware of the following:

• Your name and phone number as saved in WhatsApp will be visible to all group members
• All members can see messages you post in the group
• We are not responsible for how other members use or share information posted in the group
• Do not share sensitive personal, financial, or detailed medical information in the group

By joining via the public link, you consent to the above conditions.

Payments

Payments are processed in USD or INR through Razorpay. We do not store your card or bank account details. All payment data is handled directly by Razorpay in accordance with their privacy and security policies.

Sharing Your Data

We do not sell your personal data. We may share it with:

• Service providers such as Razorpay (payment processing), scheduling tools, and course hosting platforms, who are contractually bound to handle your data securely
• Legal or regulatory authorities if required by applicable law

Your Privacy Rights

Depending on where you are located, you may have the following rights regarding your personal data:

• Right to know: You can request information about the personal data we hold about you and how it is used
• Right to correct: You can ask us to correct inaccurate or incomplete data
• Right to delete: You can request deletion of your personal data, subject to legal and contractual obligations
• Right to opt out: You can withdraw consent for marketing communications at any time by emailing us or using the unsubscribe link in any email we send
• Right to non-discrimination: We will not treat you differently for exercising any of your privacy rights

To exercise any of these rights, contact us at contact@samatvam.living. We will respond within a reasonable timeframe and no later than 45 days of receiving your request.

Data Retention

We retain your personal data for as long as necessary to provide our services or as required by applicable law. You may request deletion of your data at any time by contacting us.

Cookies

Our website may use cookies to improve your browsing experience and analyse traffic. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 13. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Privacy-related queries? Contact us at contact@samatvam.living