Refund Policy

Effective Date: 20 February 2026

At Samatvam Living, we value your trust and are committed to delivering meaningful, results-driven coaching. We understand that circumstances may arise where a refund is needed, and we have designed this policy to be fair to both clients and our practice.

Refunds are only available for one-on-one coaching programs, and only if you are unsatisfied after your first session. All other programs and digital products are non-refundable.

Eligibility for Refund

A refund may be requested only if you are unsatisfied after your first coaching session, and only for one-on-one coaching programs. We stand behind the quality of our work and are happy to review genuine concerns on a case-by-case basis.

Refund Request Window

Refund requests must be submitted within 48 hours of the completion of your first session. Requests received after this window will not be eligible for consideration.

How to Request a Refund

To request a refund, email us at contact@samatvam.living with:

• Your full name
• The service purchased
• The date of your first session
• A brief explanation of your concern

We will acknowledge your request and review it within a reasonable timeframe. The final decision rests with Samatvam Living.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Group coaching programs or cohorts of any kind
• Corporate workshops, regardless of attendance or outcome
• Self-paced digital courses, once course content has been accessed (including video lessons or downloadable workbooks)
• Subscription renewals or auto-renewing packages
• After personalised materials or deliverables (such as diet plans, meal guides, or habit frameworks) have been sent to you
• Missed sessions or no-shows by the client
• Technical issues caused by the client's own equipment, internet connectivity, or bandwidth
• Change of mind after the 48-hour window has passed

Approval and Processing

If a refund is approved, it will be processed within 7 to 10 business days to your original payment method via Razorpay. Please note that the actual credit to your account may vary depending on your bank or payment provider.

Currency and Processing Fees

Approved refunds will be issued in the same currency as the original payment (USD or INR), minus any payment processing fees charged by Razorpay. Currency conversion differences are not covered. The net refund amount will be communicated to you upon approval.

Corporate and Workshop Bookings

Refund terms for corporate workshops and custom group bookings are governed by the specific contract or proposal agreed upon at the time of booking. Please refer to your individual agreement for applicable terms.

Have a question about a refund? We're happy to talk. Email us at contact@samatvam.living